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Customer Success Executive

Become our e-days e-xpert for our current customers!
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Department:

Account Management

Reports To:

Senior Account Manager

Hours:

Monday to Friday 9am to 5.30pm (37.5 per week) – open to flexibility!

Contract:

Permanent

Location:

Nottingham City Centre


About the role

If you are a genuine 'people' person, love tech and want to engage customers with a brilliant software platform... we might have the job for you!

We're looking for a Customer Success Executive to join our Account Management team. You’ll be forging great relationships with our current customers, inspiring them with the benefits our system can offer and making sure they achieve real value from our system every day. You’ll be an ‘e-days e-xpert’ for our customers, offering guidance and ensuring they have a long-term engagement with our software.

We’ll encourage you to grow and develop in your role and career, and support you to continuously look at ways to create top-notch working relationships with our customer-base.

Your responsibilities will include:

  • Customer Champion – Acting as a point of contact for current customers, engaging key contacts with their e-days system and our business, with the aim of generating customer loyalty and retention; converting key contacts into brand advocates and encouraging individuals to provide references and testimonials
  • Delivering added value – Speaking to key administrators ensuring they are using the system to its fullest potential, increasing levels of user adoption, inspiring interest in our product development and scheduling demonstrations as necessary
  • Developing accounts – Identify opportunities for customer expansions and upsells
  • Owning our customer portals – Manage and develop the online resources available to our customers; making sure our support site is always up to date and relevant, as well as hosting unique and engaging webinars
  • System Guru – Know our system inside and out so that you can problem solve queries with customers and shout about exciting new features and functionality (we’ll make sure you have lots of training to get to know the system!)
  • Providing support – Receive and manage escalated support queries, conducting root cause analyse to propose solutions and recommendations
  • Driving innovation – continuously review and improve our customer success strategies to keep the e-days customer approach fresh and ahead of the pack!
  • Accurate data - Verifying and updating key contact information through our Salesforce system
  • Team-player – Collaborate with our internal teams, especially our Support, Sales and Development teams, to make sure we’ve got a continuous flow of proactive communication

 

About you

To help make sure we’re delivering world-class software solutions, you must:

  • Be really customer-centric, with a drive to deliver an amazing service at each interaction
  • Previous experience of working within a Software as a Service (SaaS) business would be very helpful
  • Be self-motivated, pro-active and have a ‘never give up’ attitude
  • Have great experience in customer service, or software support would be really advantageous
  • Be an excellent communicator in person, over the phone and in writing
  • Have a real passion for technology
  • Have an understanding of web-based applications
  • Have a solid knowledge of Excel and other MS Office applications
  • Be a great problem-solver with strong analytical skills
  • Be able to successfully juggle lots of different activities at once
  • Ooze creativity and innovation in your approach
Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Nottingham

6 Canal St
NG1 7EH Nottingham Directions recruitment@e-days.co.uk 0115 9500 101

Work Perks!

Having a diverse range of perks and rewards for every one of our employees to enjoy is really important for us.

Here's an insight into some of the perks on offer to e-days employees...

 

  • Training & Development

    Opportunities to grow your skills everyday, alongside an annual £1000 personal training budget

  • Benefits

    A benefits package that includes 25 days holiday, FlexTime, pension, annual incentive trip for the whole team, access to Perkbox... and more perks being launched in 2019!

  • Working Environment

    A genuinely friendly and social working environment with regular social events, annual employee awards, Friday beers, exercise clubs, free snacks & fruit, and some of the best pubs in Nottingham on our doorstep

  • Great Location

    An awesome office located in Nottingham city centre (2mins walk from train and tram stations) and access to parking

Workplace Culture


We're a team of hard working, passionate and ambitious people.

We're really driven to create something truly exciting and innovative for organisations and we want to have lots of fun along the way!

We spend a lot of time working on projects and collaborating with each other during office hours... we know each other pretty well! And we love a social out of hours. From nights out to sports days, exercise clubs to trips abroad. There's always something going on.

 

 

Already working at E-Days?

Let’s recruit together and find your next colleague.

email
@e-days.com
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