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Junior Project Manager

Helping onboard our amazing clients with their brand new e-days systems!
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Reports To:

Head of Product

Hours:

Monday to Friday 9am to 5.30pm (37.5 per week)

Contract:

Permanent


We're looking for a brilliant Junior Project Manager to join our growing Project team and provide a first-class service to our customers. 

As a Junior Project Manager you will be responsible for supporting the implementation process for our software with new small and medium (SME) sized customers across the UK and internationally. You’ll create great relationships with our brand new customers, taking them through the journey of setting up their systems, adding the data and training organisation administrators within agreed timescales. You’ll really get under the skin of how organisations work in order to support the delivery of a system that matches our customer expectations!

We’ll encourage you to grow and develop in your role and support you to continuously look at new ways to provide the best possible customer service.

Your responsibilities will include:

  • Being the main point of contact for new customers - Looking after and guiding new customers through the implementation journey of their brand new system, maintaining regular contact by email and phone throughout
  • Time planning – Create and oversee the timescales for each customer project
  • Communications - Responsible for making sure our customers receive all the relevant implementation documentation and providing support throughout the process by phone and email
  • Being a data guru - Reviewing incoming data sheets, liaising with customers to ensure all data going into the system has been captured in the right way and uploading everything to the system in line with the time plan
  • Delivering training - Organise and deliver administrator training to customers over the phone
  • Keeping the process going - Make follow up calls with customers after their initial training to help answer questions; Conduct a really good handover with the account management team
  • Knowledge of the system – Nurture an interest in our software and keep yourself continually up to date with the latest features and changes
  • Team-player – Collaborate with our internal teams, especially Sales and Accounts, to make sure everyone is kept in the loop throughout implementation

About you

To help our customers get the best service you must:

  • Have some experience in managing software or application projects from start to completion
  • Be really customer-centric, with a drive to deliver an amazing service at each interaction
  • Have a real passion for technology
  • Be able to successfully juggle lots of different projects at once
  • Have an understanding of web-based applications
  • Have a solid knowledge of Excel and other MS Office applications
  • Be a great problem-solver
  • Be an excellent communicator in person, over the phone and in writing
Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Nottingham

6 Canal St
NG1 7EH Nottingham Directions recruitment@e-days.co.uk 0115 9500 101

Work Perks!

Having a diverse range of perks and rewards for every one of our employees to enjoy is really important for us.

Here's an insight into some of the perks on offer to e-days employees...

 

  • Training & Development

    Opportunities to grow your skills everyday, alongside an annual £1000 personal training budget

  • Benefits

    A benefits package that includes 25 days holiday, FlexTime, pension, annual incentive trip for the whole team, access to Perkbox... and more perks being launched in 2019!

  • Working Environment

    A genuinely friendly and social working environment with regular social events, annual employee awards, Friday beers, exercise clubs, free snacks & fruit, and some of the best pubs in Nottingham on our doorstep

  • Great Location

    An awesome office located in Nottingham city centre (2mins walk from train and tram stations) and access to parking

Workplace Culture


We're a team of hard working, passionate and ambitious people.

We're really driven to create something truly exciting and innovative for organisations and we want to have lots of fun along the way!

We spend a lot of time working on projects and collaborating with each other during office hours... we know each other pretty well! And we love a social out of hours. From nights out to sports days, exercise clubs to trips abroad. There's always something going on.

 

 

Already working at E-Days?

Let’s recruit together and find your next colleague.

email
@e-days.com
  • Alex Wortley
  • Chris Moseley
  • Clare Avery
  • Raj Chhabra
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